Substitutions and Custom Orders

BasketWorks/79Gifts builds each gift basket to order - none of our packages are premade. This allows us to offer our clients a high level of service without compromising quality and value. Please inform us of any special requests you may have in our "special directions" section. Note that because of this policy and to assure freshness and timely delivery, we reserve the right to substitute with product of equal or greater value.

Order fulfillment

BasketWorks/79Gifts practices FIFO method of fulfillment - First In, First Out. Most orders received by noon CST can be delivered or shipped by the next business day. Allow for more time between November 15th and January 1st. We do appreciate as much advance notice as possible.

Safety and Intended Use

We want your gift recipients to be thrilled with their gifts! To help ensure their delight, here are a few things to keep in mind:

Many of our gifts contain enhancements, mechanics, small miscellaneous products and non-edible components. These items are for presentation purposes and decorative use only.

When gift wraps (shrink and cellophane) are removed, they should be immediately and safely discarded to avoid any potential accidents involving children or pets. Only the parent, guardian or custodian can decide whether components and enhancements are suitable or appropriate for the age and maturity of their child.

Shipping and Delivery

We hand deliver all packages to Northbrook addresses and generally (but not always) hand deliver to the immediate surrounding area. For all other packages we ship via FedEx, UPS, or USPS. We will select the best carrier based on the package, delivery location, timing and each carrier's current availability. Shipments can take up to 5 days, depending upon the final destination (even a bit longer during the holidays). Deliveries in Il, WI, MI, IN and IA generally are a one day ship. Origination zip code is 60062.

The option for hand delivery by BasketWorks/79Gifts or its designated courier is also usually available. Please click here for a partial listing of cities to which our courier delivers; this area encompasses most suburbs within 50 miles of downtown Chicago. Residential courier deliveries are made Monday through Friday between 9am and 7pm. Residential deliveries made when no one is available to receive the package will be left at a secure location or left with a neighbor. Commercial courier deliveries will be made Monday through Friday between 9am and 5pm. Our courier service guarantees delivery by the close of the business day, but is not able to guarantee a specific time. There is an additional fee for courier delivery. Please call us to arrange for courier delivery.

Shipping is $20 anywhere in the 48 contiguous states. Shipping to Hawaii or Alaska is via USPS and is based on the weight of the items shipped. Costs for 3 Day Select, 2nd Day Air and Next Day Air will be quoted upon request. We require approval of additional charges prior to shipping. Please verify you shipping addresses and include suite or apartment numbers. Wrong addresses will be charged a $5 re-delivery fee. We cannot deliver to PO boxes.

Payment Options

For your convenience, BasketWorks/79Gifts is pleased to accept Visa, MasterCard, Discover and American Express. Additionally, we will gladly open a corporate account upon request. Please contact us for more information.

Taxes

For all packages being delivered in the state of Illinois, there will be a 10.00% state sales tax.