Policies and Procedures
Substitutions and Custom Orders
BasketWorks/79Gifts builds each gift basket to order - none of our packages are premade. This allows us to offer our clients a high level of service without compromising quality and value. Please inform us of any special requests you may have in our "special directions" section. Note that because of this policy and to assure freshness and timely delivery, we reserve the right to substitute with product of equal or greater value.
BasketWorks/79Gifts practices FIFO method of fulfillment - First In, First Out. Most orders received by noon CST can be delivered or shipped by the next business day. Allow for more time between November 15th and January 1st. We do appreciate as much advance notice as possible.
Safety and Intended Use
We want your gift recipients to be thrilled with their gifts! To help ensure their delight, here are a few things to keep in mind:
Many of our gifts contain enhancements, mechanics, small miscellaneous products and non-edible components. These items are for presentation purposes and decorative use only.
When gift wraps (shrink and cellophane) are removed, they should be immediately and safely discarded to avoid any potential accidents involving children or pets. Only the parent, guardian or custodian can decide whether components and enhancements are suitable or appropriate for the age and maturity of their child.
Shipping and Delivery
BasketWorks/79Gifts or its designated courier hand delivers most gifts in the greater Chicago area.
Residential deliveries are made Monday through Friday between 9.00 am and 7.00 pm. Residential deliveries made when no one is available to receive the package will be left at a secure location or left with a neighbor.
Commercial deliveries will be made Monday through Friday between 9.00am and 5pm. Our courier service guarantees delivery by the close of the business day, but is not able to guarantee a specific time.
Packages outside of our hand delivery are are shipped via UPS Ground. If you prefer to use another carrier, please contact us. UPS ground deliveries can take up to 5 days, depending upon the final destination (even a bit longer during the holidays). To check on time in transit, click here. Origination zip code is 60062.
Shipping and delivery costs are $14 for local courier delivery and anywhere in the 48 contiguous states via UPS Ground.
Costs for 3 Day Select, 2nd Day Air and Next Day Air will be quoted upon request. We require approval of additional charges prior to shipping.
Please verify you shipping addresses and include suite or apartment numbers. Wrong addresses will be charged a $5 re-delivery fee. We cannot deliver to PO boxes.
For your convenience, BasketWorks/79Gifts is pleased to accept Visa, MasterCard, Discover and American Express. Additionally, we will gladly open a corporate account upon request. Please call for more information.
For all packages being delivered in the state of Illinois, there will be a 9.75% state sales tax.